Hi. I'm Betina Baessler.

(Say it BASS-ler)

I am a mother, writer, and dedicated, conscientious, reliable administrative professional striving to consistently make a positive impact.

Learn about what I can do

Critical Communications

  • Served in a lead role for others as a customer service advocate resolving escalated questions and concerns
  • Assisted with projects including the Neighborhood website and Outpatient Access Services newsletter
  • Handled internal and external communications with all stakeholders via individualized channels
  • Managed first contact for patient intake and issue resolution
  • Responsible for investigating and resolving customer requests or problems

Organizational Efficency

  • Participated on the Peer Interviewing committee, and managed training and orienting new hires
  • Responsible for organizational record-keeping of vital HIPAA covered data
  • Maintained records of communications with a variety of external and internal clients
  • Supervised the scheduling of patients with stakeholders in multiple facilities
  • Relayed appointment schedules to staff and multiple departments working with the neuromuscular team

Financial Responsibility

  • Created price estimates for international patients in a rapidly changing medical climate
  • Resolved ordering and billing with internal and external clients, including custom and specialty orders
  • Evaluated customer credit card declines, and handled alternative billing
  • Prepared and mailed monthly billing and account statements to customers
  • Managed multiple V.I.P. accounts, keyed orders, determined program items, and handled customer service issues

My job titles have varied, but have always emphasized an attention to detail and customer service.

Administrative Assistant II
Sinclair Community College, Dayton, Ohio, 10/2017 – present

Cincinnati State Technical Community College, Middletown, expected graduation August 2017
Associate’s of Applied Business Major: Medical Administrative Assistant Technology

Neuromuscular Center Customer Service Representative II
Cincinnati Children’s Hospital, Cincinnati, Ohio, 06/2015 – 10/2017

Neurology Customer Service Representative II
Cincinnati Children’s Hospital, Cincinnati, Ohio, 12/2012 – 06/2015

Ohio Access Services Representative I
Cincinnati Children’s Hospital, Fairfield, 02/2010 – 12/2012

Temporary Clerical assigned to Wells Fargo Mortgage
Aerotek, Mason, Ohio, 12/2009 – 01/2010

Temporary Clerical assigned to Cincom
Office Team, West Chester, Ohio, 11/2009 – 12/2009

Special Operations Administrator
Cintas Corporation, Mason/West Chester, Ohio, 01/2004 – 11/2009

Ohio Accounts Receivable Representative
Cintas Corporation, Mason/West Chester, 01/2003 – 01/2004

Data Entry Specialist
Cintas Corporation, Mason/West Chester, Ohio, 10/2001 – 01/2003

Customer Service Representative
Cintas Corporation, Mason/West Chester, Ohio, 09/2000 – 10/2001

Get in touch with me; let's work together!